Please note that Canada Computers & Electronics reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please contact us on our Customer Contact page.

General Policies

When checking out, you will have the option to select Credit Card or Online Bank Payment. Your shopping cart will initially show our Promotional Cash Discounted price. In order to get this price, you must select and pay by the Online Bank Payment method. If you select the Credit Card payment option, then on the final summary page, your price will be based on our regular everyday low price, and that is what you will be charged if you proceed with the transaction.

Canada Computers & Electronics accepts Credit Card (Visa and MasterCard only), Electronic Money Transfer (via Online Banking - Bill Payment). We accept bill payment through the following banks: Bank of Montreal, CIBC, Royal Bank of Canada, Scotia Bank, and TD Canada Trust. We also accept electronic payments through Credit Union Central of British Columbia, which includes credit unions in British Columbia, Alberta and Saskatchewan, as well as Canadian Western Bank and Citizens Bank of Canada.

To learn more about our payment methods and for assistance in setting up bill payment, please see below.

Credit Cards

For all credit card orders, your shipping information must match your credit card billing information. Canada Computers & Electronics reserves the right to cancel any order that does not comply with this notice. If you would like to ship to an alternative address, you may register the alternative address with your issuing bank, which we can then verify during our normal verification process.

If paying by credit card, you will be taken to a secure site to complete the transaction. At no time will Canada Computers & Electronics take your credit card information on our site or store it on our servers.

Online Banking

Electronic Money Transfers are a secure and easy way of making a payment for an online purchase. It is just like paying a bill online. Currently we only accept bill payment through the following banks: Bank of Montreal, CIBC, Royal Bank of Canada, Scotia Bank, and TD Canada Trust. At no time will you be required to provide any banking information on our website. All payments are made through your financial institution's website. Your Customer ID is your either Account Number or Temporary Account Number(Last 7-digits starting with non-zero number) when setting up Canada Computers & Electronics as a Payee.

The following steps will assist you in registering for online banking with your bank, setting up Canada Computers & Electronics as a payee, and making your payment.

Step 1: Register/Sign-in

If you are new to online banking, please follow the links below to register with your bank. Once registered, or if you are already registered, sign-in to your online banking account.

Step 2: Setting up Canada Computers & Electronics as a "Payee"

Once you are logged into your online banking account, proceed to the payments section. Select the option to add a payee to your payee list. From here, you can add Canada Computers & Electronics as a payee. To do this, in the company name box, enter "Canada Computers" and press the search button. Select Canada Computers from the list.

When you are prompted for a customer/account number, enter your Canada Computers & Electronics' Customer ID# (Last 7-digits starting with non-zero number) which was provided to you in the confirmation email sent to you when you registered an account with us online. The number can also be found in your Online Order Summary if you have already placed an order. Make sure you have selected the correct payee and that it requires a 7-digit number.

You are now finished with setting up online direct payment with Canada Computers & Electronics and are ready to make your payment.

Note: Some banks, such as TD Bank, will require you to call their support line and require the assistance of their support staff to help you add a payee. We apologize for any inconvenience this may cause.

Step 3: Making Your Payment

Once you are signed in, or after adding Canada Computers & Electronics as a payee, proceed to the payments section. Select Canada Computers & Electronics from your payee list, and make the direct payment for the amount of your purchase.

All returns for refunds will be processed with the original method of payment unless the purchase was made via online banking, in which case a cheque will be mailed out to the customer.


To cancel your order, simply call or email us with your Online Order# and Member ID#. Please include your reason for requesting the cancellation. To ensure that your order is cancelled in a timely manner, calling would be the better option.

If your order is shipped prior to receiving your cancellation request, shipping charges will not be refunded to you.

All refunds will be processed as soon as possible, and typically take 3-4 business days on our end. Banks will take an additional 1-5 business days to credit back the funds. Please remain patient. Contact us if you notice an extensive delay in receiving your refund.