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Return and Exchange Policies

General Summary of our Return and Exchange Policy / Product Warranty

Return and Exchange Policy

  • 14 Day refund & exchange service from the original date of invoice*
  • Canada Computers & Electronics reserves the right to charge a restocking fee. Please refer to Return and Exchange - Restocking Fee Table for details*
  • All returns must be in original condition
  • All iCAN branded products (excluding ink cartridges and toners) offer a 1 year exchange warranty*
  • All iCAN branded ink cartridges and toners offer a 90 Day exchange warranty*
  • Some products are non-returnable*

Product Warranty

  • 30 Day exchange warranty service for goods deemed to have a manufacturing defect*
  • 90 Day courtesy warranty service (will ship the defective product for repair or replacement to the manufacturer at no cost to our customer) from the original date of invoice*
  • For goods between 91 days and 1 year from the date of original invoice, a service to ship the defective product for repair or replacement to the manufacturer at a minimal cost is offered*
*Some conditions may apply. For more information, please visit: http://www.canadacomputers.com/policies.php?sid=kunmeh3gu7ftoer0nrqhgg62p7

Canada Computers & Electronics offers a 14 Day refund & exchange service from the original date of invoice. Canada Computers & Electronics offers a 30 Day warranty against manufacturing defect from the invoice date. (Some restrictions may apply - please see below exceptions list for full details). If you are not satisfied with your purchase or have a product deemed to be defective and would like to request a refund or exchange, please note the following.


Return and Exchange - Restocking Fee Table

14 Day Refund and Exchange? Restocking Fee
Adapters & Chargers Yes No
Bags & Cases Yes No
Batteries Yes, if unopened. No
Cables & Adapters Yes No
Cases Yes No
CD/DVD/RW /Blu-Ray Drives Yes No
Cleaning Supplies Yes, if unopened. No
Cooling Yes No
CPU Exchange only, if opened. No
Desktop Computers* Yes 10%
Digital Photography/Video* Yes 10%
Flash Memory/Drives Exchange only, if opened. No
Gaming - Console System* No Return or Exchange — All returns and defects handled by Manufacturer
Gaming - PC Headphone/Headset/Microphone* No refund or exchange
Gaming - Accessories* Yes 10%
GPS Return - 7 Days DOA, Exchange Only if Defective No
Hard Drive Enclosures Yes No
Hard Drives Exchange only, if opened. No
Headphones No refund or exchange
Amps/DACs & Microphone* Yes 10%
Home & Office Furniture Yes, if unopened. No
Home Automation Yes No
Home Theatre* Yes 10%
I/O Controllers, External Hub, Internal Bay Devices Yes No
Ink Cartridge/Toners* No return or exchange except for iCAN brand ink cartridge. iCAN offers 90 Day return exchange on incompatible cartridges
Ink Cartridge iCAN Brand Yes No
Keyboards, Mice, Drawing Tablet Yes No
LCD/LED Monitors Yes 10%
Major Appliances* Exchange only, if unused.
Memory Exchange only, if opened. No
Motherboards Exchange only, if opened. No
Networking* Yes No
Notebook, Tablet and Mobile Phone Accessories Yes No
Tablets & eBook Readers* Yes No
Notebook* Yes 10%
Office Equipment Yes No
Personal Care No refund or exchange
Home/Office Phones Yes No
Communications Yes No
Mobile Phones* Yes 10%
Point-Of-Sales Yes No
Power Protection Yes No
Power Supplies Yes No
Printers Yes, if unopened. No
Pro Audio* Yes 10%
Projectors* Yes 10%
Satellite/FTA Yes No
Scanners Yes No
Security/Surveillance Yes No
Servers Yes 10%
Small Appliances* No refund or exchange
Software* No refund or exchange
Solid State Drives & Hard Drives Exchange only, if opened. No
Sound Cards Exchange only, if opened. No
Speakers Yes No
Sports & Health* No refund or exchange
Storage Media* No refund or exchange
Televisions* Yes 10%
Toys Yes No
Video Cards* Yes 10%
Video Devices* Yes 10%
VoIP & Unified Communications Yes No
Webcams Yes No

Policy Exceptions

Corporate & Government Account

Policies only apply to orders made by Purchase Orders or Government/Corporate Credit Cards. Credit card information must be provided at time of return.