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Retail Return & Warranty Policies

Policies for Online Customers

Return Merchandise Authorization Form


Important Notes

Please direct all return, exchange, warranty service, and customer service inquiries to the retail location from where you made your purchase. Thank you.


About Service Centre

Our technicians are extensively trained to be able to diagnose and solve all kinds of computer problems. The fact is technology is not always perfect and when something happens, Canada Computers Service Centre is a great place to go.

Friendly staff, a wide range of services and competitive rates, and hours that accompany all kinds of schedules are just a few reasons why our growing Service Centre program is gaining popularity at a blazing pace.

No problem is too big or too small for Canada Computers technicians! What's best is that each one of our retail locations is fully equipped with a Service Centre for on the spot service at your favourite neighbourhood computer store.

In addition, our Service Centre handles all returns, exchanges and warranty service for your purchases. See below for more details.

Note: All parts (Components, PCs, Notebooks, etc.) brought in for servicing or RMA that is ready for pick up by customer, will only be held for up to sixty (60) days, after which Canada Computers will no longer be liable for said parts and said parts will become property of Canada Computers.

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Returns and Warranty (RMA)

If you wish to return or exchange a product you purchased from Canada Computers, you will need to take it to one of our Service Centres. Please note our Service Centre hours and our return and exchange policies before making your trip to avoid any inconvenience.

If you require warranty service for your product, and your product falls under the warranty period covered by Canada Computers, you may choose one of the following methods:

  1. Bring the defective item to one of our Service Centres:

    A trained technician will inspect and test your product for any defects or malfunction. If the product is deemed to be defective, you will be provided warranty service based on our policies.

  2. Send us the product via courier:

    If you are unable to take the product to one of our Service Centres, you may send us the product via courier. Before doing so, you will need to get a Return Merchandise Authorization (RMA) number. You will also need to refer to this number for tracking the status of your product while it is in warranty service.

    To get the RMA number, simply download the RMA form (right click and save link as..), fill it in and email it to rma@canadacomputers.com. We will get back to you with an RMA number as soon as possible.

    After receiving the RMA number, you can ship the defective item to us with the package clearly marked or labelled with the RMA number. It is your responsibility to ensure proper packaging as physically damaged products are not covered by our warranty policies. Please note that Canada Computers does not cover or reimburse shipping expenses, and does not accept collect or COD deliveries (all such deliveries will be refused).

    A replacement or repaired item will be sent to your nearest store location for pickup and you will be informed when it is available.

To learn more about our warranty service click here, or to learn more about our online purchase policies, click here.

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Services and Rates

We perform a wide range of services for your computer including both software and hardware servicing. Refer to the list below for a complete list of services and their current price rates. All services come with a 30 day warranty unless otherwise noted.

System Assembly
From a basic installation and setup of motherboard, cpu, hard drive, memory and case, to more elaborate configurations such as multi-GPU and RAID systems.
- Add $19.99 for up to one (1) year parts and labour warranty service
- Add $19.99 for operating system installation (sold separately)

starting from $29.99

System Upgrade
Our technician will install the upgrade components into your existing machine, starting from the basic installation of a motherboard. This includes configuration of the operating system and driver installation.

starting from $49.99

Operating System Installation
Our technician will install the operating system (sold separately) on your existing machine, including configuration and driver installation.

starting from $39.99

Memory Installation
Our technician will install the memory (sold separately).

starting from $14.99

Component Installation
Our technician will install the single component (sold separately). Example: hard drive, optical drive, video card, CPU, sound card, etc.

starting from $19.99

Data Backup / Data Transfer
Our technician will make an attempt to backup or transfer your data onto another storage device or medium.

starting from $24.99

Data Recovery
Our technician will make an attempt to recover your data.

starting from $34.99

System Cleanup
Our technician will do a physical clean up of your system by removing dust, helping to prevent malfunction or overheating.

starting from $19.99

System Diagnostic
Our technician will attempt a system diagnostic to determine the cause of a system malfunction.

starting from $29.99

System Diagnostic & Repair
Our technician will attempt to find the cause of a system malfunction and repair it.

starting from $59.99

Anti-Virus / Anti-Spyware Installation
Our technician will install and configure the anti-virus or anti-spyware software (software sold separately).

starting from $14.99

Virus / Spyware Removal
Our technician will attempt to remove any virus or spyware found in your system.

starting from $49.99

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Our Locations and Hours

The Service Center is your hub for technological information and repair, as well as for returns and warranty service. That's why we've stuck one in each and every Canada Computers retail store. For location, contact, and hours of operation information, refer to the list below.

Hours of Operation
Location Address Phone
Mon.-Fri.
Sat.
Sun.
Ajax 15 Westney Rd N, Unit #17B
Ajax, ON L1T 1P5
map
905-231-2186
11:00am to 7:00pm
10:00am to 6:00pm
12:00pm to 5:00pm
Brampton 263 Queen St E, Unit #9
Brampton, ON L6W 4K6
map
905-487-0603
10:30am to 6:30pm
10:00am to 6:00pm
12:00pm to 4:30pm
Hamilton 50 Dundurn St S, Unit #10
Hamilton, ON L8P 4W3
map
905-667-1191
10:30am to 6:30pm
10:00am to 6:00pm
12:00pm to 4:30pm
Kingston 298 Princess Street
Kingston, ON K7L 1B5
map
613-542-8467
9:30am to 6:00pm
10:00am to 5:30pm
11:00am to 4:00pm
Mississauga 640 Eglinton Ave W, Unit #1
Mississauga, ON L5R 3V2
map
905-568-9737
10:00am to 6:30pm
10:00am to 6:00pm
12:00pm to 4:30pm
Markham 4300 Steeles Ave E, Unit E76
Markham, ON L3R 0Y5
map
905-415-3563
12:00pm to 7:00pm
closed
closed
North York 5825A Yonge Street
North York, ON M2M 3T9
map
416-733-4481
10:30am to 6:30pm
10:00am to 6:00pm
12:00pm to 4:30pm
Richmond
Hill
1070 Major Mackenzie Dr E, M2
Richmond Hill, ON L4S 1P3
map
905-883-0817
11:00am to 7:00pm
10:00am to 6:00pm
12:00pm to 5:00pm
Scarborough 1306 Kennedy Road
Scarborough, ON M1P 2L5
map
416-915-7558
11:00am to 7:00pm
10:00am to 6:00pm
12:00pm to 5:00pm
Toronto 366 College Street
Toronto, ON M5T 1S6
map
416-926-0107
10:00am to 6:30pm
10:00am to 6:00pm
11:00am to 4:30pm
Vaughan 3120 Rutherford Rd, Unit #21
Vaughan, ON L4K 0B1
map
905-879-1400
10:00am to 6:30pm
10:00am to 6:00pm
11:00am to 4:30pm
Waterloo 253 King St, N, Unit #1B
Waterloo, ON N2J 2Y8
map
519-342-8039
10:00am to 6:30pm
10:00am to 5:30pm
12:00pm to 4:30pm

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