Payment Policies

When checking out, you will have the option to select Credit Card or Online Bank Payment. Your shopping cart will initially show our Promotional Cash Discounted price. In order to get this price, you must select and pay by the Online Bank Payment method. If you select the Credit Card payment option, then on the final summary page, your price will be based on our regular everyday low price, and that is what you will be charged if you proceed with the transaction.

Canada Computers accepts both Credit Card (Visa and MasterCard only) and Electronic Money Transfers (via Online Banking - Bill Payment). Currently we only accept bill payment through the following banks: Bank of Montreal, CIBC, Royal Bank of Canada, Scotia Bank, TD Canada Trust, and National Bank of Canada. New: We now also accept electronic payments through Credit Union Central of British Columbia, which includes credit unions in British Columbia, Alberta and Saskatchewan, as well as Canadian Western Bank and Citizens Bank of Canada.

To learn more about our payment methods and for assistance in setting up bill payment, please see below.

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Credit Cards

Canada Computers does not accept overseas credit cards, or credit cards issued by foreign (non-Canadian) banks. We also does not accept AMEX credit cards.

For all credit card orders, your shipping information must match your credit card billing information. Canada Computers reserves the right to cancel any order that does not comply with this notice. If you would like to ship to an alternative address, you may register the alternative address with your issuing bank, which we can then verify during our normal verification process.

If paying by credit card, you will be taken to a secure site to complete the transaction. At no time will Canada Computers take your credit card information on our site or store it on our servers.

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Online Banking

Electronic Money Transfers are a secure and easy way of making a payment for an online purchase. It is just like paying a bill online. Currently we only accept bill payment through the following banks: Bank of Montreal, CIBC, Royal Bank of Canada, Scotia Bank, TD Canada Trust, and National Bank of Canada.

At no time will you be required to provide any banking information on our website. All payments are made through your financial institution's website. Your Customer ID is your Account Number (7-digits) when setting up Canada Computers as a Payee.

The following steps will assist you in registering for online banking with your bank, setting up Canada Computers as a payee, and making your payment.

Step 1: Register/Sign-in

If you are new to online banking, please follow the links below to register with your bank. Once registered, or if you are already registered, sign-in to your online banking account.

Step 2: Setting up Canada Computers as a "Payee"

Once you are logged into your online banking account, proceed to the payments section. Select the option to add a payee to your payee list. From here, you can add Canada Computers as a payee. To do this, in the company name box, enter "Canada Computers" and press the search button. Select Canada Computers from the list.

When you are prompted for a customer/account number, enter your Canada Computers' Customer ID# (7-digits) which was provided to you in the confirmation email sent to you when you registered an account with us online. The number can also be found in your Online Order Summary if you have already placed an order. Make sure you have selected the correct payee and that it requires a 7-digit number.

You are now finished with setting up online direct payment with Canada Computers and are ready to make your payment.

Note: Some banks, such as TD Bank, will require you to call their support line and require the assistance of their support staff to help you add a payee. We apologize for any inconvenience this may cause.

Step 3: Making Your Payment

Once you are signed in, or after adding Canada Computers as a payee, proceed to the payments section. Select Canada Computers from your payee list, and make the direct payment for the amount of your purchase.

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Cancellations

To cancel your order, simply call or email us with your Online Order# and Member ID#. Please include your reason for requesting the cancellation. To ensure that your order is cancelled in a timely manner, calling would be the better option.

If your order is shipped prior to receiving your cancellation request, shipping charges will not be refunded to you.

All refunds will be processed as soon as possible, and typically take 1-2 business days on our end. Banks will take an additional 1-5 business days to credit back the funds. Please remain patient. Contact us if you notice an extensive delay in receiving your refund.

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