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Product Warranty

General Summary of our Product Warranty / Return and Exchange Policy

Product Warranty

  • 30 Day exchange warranty service for goods deemed to have a manufacturing defect*
  • 90 Day courtesy warranty service (will ship the defective product for repair or replacement to the manufacturer at no cost to our customer) from the original date of invoice*
  • For goods between 91 days and 1 year from the date of original invoice, a service to ship the defective product for repair or replacement to the manufacturer at a minimal cost is offered*

Return and Exchange Policy

  • 14 Day refund & exchange service from the original date of invoice*
  • Canada Computers & Electronics reserves the right to charge a restocking fee. Please refer to Return and Exchange - Restocking Fee Table for details*
  • All iCAN branded products (excluding ink cartridges and toners) offer a 1 year exchange warranty*
  • All iCAN branded ink cartridges and toners offer a 90 Day exchange warranty*
  • Some products are non-returnable*

*Some conditions may apply. For more information, please visit: http://www.canadacomputers.com/policies

Canada Computers & Electronics 30 Day Warranty against Manufacturing Defect

Canada Computers & Electronics offers a 30 Day exchange warranty service for goods deemed to have a manufacturing defect. Physically damaged product will not be covered by the warranty. Canada Computers & Electronics reserve the right to determine whether a product is defective at its sole discretion. Some exceptions apply. For more information regarding our policies, please visit http://www.canadacomputers.com/policies.

Canada Computers & Electronics also offers a courtesy warranty service for 90 days from the date of original invoice. Canada Computers & Electronics will ship the defective product for repair or replacement to the manufacturer at no cost to our customer if the product is still under manufacturer warranty. This service may have a 4-6 week turnaround time. Customers have the option to contact the manufacturer directly.

For goods between 91 days and 1 year from the date of original invoice, Canada Computers & Electronics offers a service to ship the defective product for repair to the manufacturer at a minimal cost (please see costing chart) if the product is still under manufacturer warranty. This service may have a 4-6 week turnaround time. Customers have the option to contact the manufacturer directly.

Special Notes

Canada Computers & Electronics does not offer warranty on the following categories:

  • Backup data services
  • Software and data losses or damages
  • Later upgrades or add-on components and defects caused by such components
  • Non hardware issues such as virus/spyware infections
  • Misuse, physical damages
  • Has been repaired by an unauthorized third party
  • Incompatibility issues after installing new hardware or software

Refurbished Products Warranty

All refurbished products sold by Canada Computers & Electronics are covered by manufacturer warranty and varies depending on brand name and model of the product. Refurbished product warranty details are printed on the invoice and stated under the product information on the Canada Computers & Electronics website.

After the Canada Computers & Electronics warranty ends, all refurbished product service inquiries must be made to the manufacturer directly.

Manufacturer Warranty Shipping Fee Table

Category Refund & Exchange Period Manufacturing Defect Warranty Period Manufacturer Warranty Shipping Fee
Bags & Cases 14 days 30 days $5.00
Batteries 14 days 30 days $5.00
Cables & Adapters* 14 days 30 days $5.00
*iCAN Cables & Adapters - 1 yr. direct replacement
Cases 14 days 30 days $5.00
CD/DVD/RW /Blu-Ray Drives 14 days 30 days $5.00
Cleaning Supplies No returns or exchange
Cooling 14 days 30 days $5.00
Water Cooling No returns or exchange
CPU 14 days 30 days $5.00
Desktop Computers 14 days 30 days $10.00
Digital Photography/Video 14 days 30 days $30.00
Flash Memory/Drives 14 days 30 days $5.00
Gaming 14 days 30 days $10.00
All software (games) No returns or exchange
Gaming & PC Headphone/Headset/Microphone No returns or refunds on headphone or headset 14 days on other products No exchange on headphone or headset 30 days on other products $10.00
Hard Drive Enclosures 14 days 30 days $5.00
Headphones No returns or exchange
Amps/DACs 14 days 30 days $10.00
Microphones 14 days 30 days $10.00
Home & Office Furniture's 14 days 30 days $20.00
Home Theatre 14 days 30 days $20.00
I/O Controllers, External Hub, Internal Bay Devices 14 days 30 days $5.00
Ink Cartridge/Toners No returns or exchange
*iCAN Ink Cartridge & Toners - 90 day replacement for manufacturing defect or incompatibility
Keyboards and Mice 14 days 30 days $5.00
Drawing Tablet 14 days 30 days $15.00
LCD/LED Monitors 14 days 30 days $15.00
*Dead/Stuck/Defective pixels are not covered under the standard Warranty. Please contact manufacturer
Major Appliances *Please contact manufacturer for direct service & warranty
Memory 14 days 30 days $5.00
Motherboards 14 days 30 days $5.00
Networking 14 days 30 days $5.00
Notebook, Tablet & Mobile Phone Accessories 14 days 30 days $5.00
Notebooks, Tablet & eBook Readers 14 days 14 days $15.00
Office Equipment 14 days 30 days $10.00
Phones & Communication 14 days 30 days $5.00
Power Protection 14 days 30 days $10.00
Power Supplies 14 days 30 days $5.00
Printers 14 days 30 days $20.00
Pro Audio No refund or exchange on headphone, headset, DJ equipment and monitor speakers $20.00
Projectors 14 days 30 days $20.00
Canada Computers Branded PC 14 days 30 days N/A
Satellite/FTA 14 days 30 days $20.00
Scanners 14 days 30 days $10.00
Security/Surveillance/Dash Camera 14 days 30 days $10.00
Servers No refund or exchanges $25.00
Small Appliances No return or exchange. Exchange only if product is found defective within 30 days $10.00
Software No return or exchange
Solid State Drives & Hard Drives 14 days 30 days $5.00
Sound Cards 14 days 30 days $5.00
Speakers 14 days 30 days $15.00
Sports & Health No return or exchange. Exchange only if product is found defective within 30 days $5.00
Storage Media No return or exchange
Televisions 14 days 30 days Please contact Manufacturer for Service
Toys 14 days 30 days $5.00
Video Cards 14 days 14 days $15.00
Video Devices 14 days 30 days $5.00
*MyGica & Vmeida- 1 Year Replacement
VoIP & Unified Communications 14 days 30 days $5.00
Webcams 14 days 30 days $5.00

PRODUCT BRANDS AND CATEGORIES
(Warranty handled by Canada Computers & Electronics)

Avantree: Mobile Phone Accessories (cables, chargers, adapters)
Cheersofa: Home Furniture (sofa)
Deepcool: Cooling and Notebook Cooling
Delux: Keyboard and Mouse
Dragon War: Mouse, PC Cases and Speakers
Dowell: Office Equipment (shredder, pouch laminator)
Elephant: Keyboard and Mouse
iCAN: All Products
Konnet: Mobile Phone Accessories
Microlab: PC Speakers
Minwa: Batteries
Orico: USB Hub and Hard Drive Enclosure
Romoss: Mobile Phone Accessories
Ross: Home Theatre Mounting
Tenvis: IP Camera
Creative: Sound cards, Headset, Bluetooth Speakers, Speakers
Das: Keyboards
MyGica: Motion Remote With Keyboard, Media Player, MIDI device and Video Cards
PDP: Gaming Devices and Controllers
Audio Technica: Headphones, Microphones, Turntable
KRK: Headphones, Subwoofer and Audio Monitor
Novation: MIDI Devices
Fostex: MIDI Devices
Samson: MIDI & Audio Devices
Korg: MIDI Devices and Controller

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MIR = Mail in Rebate, IR = Instant Rebate. Prices are in Canadian dollars. Canada Computers & Electronics is not responsible for typographic or photographic errors. Prices and specifications are subject to change without notice. Promotional pricing is valid while quantities last. Logos and trademarks are copyrighted and the property of their respective owners. © 2003 - 2015 Canada Computers & Electronics. All rights reserved.