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Returns and Exchanges Policy

No Restocking Fee

Return & Exchange

  • Canada Computers offers a 15-day refund & exchange service on most items from the original purchase date unless specified.
  • All unopened items can be returned and/or exchanged within 15 days with no questions asked.
  • For all returns, original invoice must be provided.
  • Original packaging and ALL of its content must be present and returned including manuals, accessories and gifts with purchase or other included or bonus items. Original package must be in good condition. Incomplete or physical damaged returns may be refused.
  • All returns for refunds will be processed with the original method of payment
  •  

    This Holiday season, purchases made on or after Nov 10, 2018 can be conditionally* returned, exchanged, or price protected until Jan 7, 2019.

    • An original receipt or flyer for in-store pricing is required for all returns, exchanges, price protection, and price match claims.
    • Store credit will be issued for any returns made with a gift receipt.
    • Price Protection is only applicable on regular priced products and not applicable to products with rebates, special pricing for: Black Friday, Cyber Monday, Boxing Day and Week periods, and Door Crashers.
    • Returns and exchanges will not be accepted software, cleaning supplies, and cable modems unless they are unopened. For all special order items, return will be accepted only if they are DOA (defective on arrival).
    • Returns, exchanges, price protection, and price matching are not available Nov 22-25 and Dec 26-27.
    • Online and Corporate Order Pick-Ups cannot be scheduled during Nov 21-27 and Dec 21- Jan 2, 2019. Canada Computers will disable back order functions between the same period. (excepting special order item)
    *Exceptions to our Holiday Return and Exchange Policy may apply. Please see the Warranty section found on the product pages of our website for additional details.
    Product Warranty
  • Canada Computers offers a 30-day exchange warranty service for goods deemed to have a manufacturing defect or dead on arrival (DOA).
  • 1 year courtesy warranty service (will ship the defective product for repair or replacement to the manufacturer at no cost to our customer) from the original date of invoice.
  • For goods after 1 year from the date of original invoice, a service to ship the defective product for repair or replacement to the manufacturer at a minimal cost is offered.
  • Product Return & Exchange

    Return & Exchange:

    15 Days Return or Exchange.

    Manufacturer Defect Warranty Period:

    30 Days

    Canada Computers Courtesy Warranty:

    1 Year

    Return & Exchange:

    Return or Exchange. only if product is found defective or unopened within 15 Days of original purchase date

    Manufacturer Defect Warranty Period:

    30 Days

    Canada Computers Courtesy Warranty:

    1 Year

    Return & Exchange:

    No return for refunds, exchanges, credit or replacement are accepted except when they are found defective, in which case the product may be repaired or replaced at Canada Computers discretion.

    Manufacturer Defect Warranty Period:

    30 Days

    Canada Computers Courtesy Warranty:

    1 Year

    Return & Exchange:

    No Return or Exchange., if opened

    Manufacturer Defect Warranty Period:

    -

    Canada Computers Courtesy Warranty:

    -

    Return & Exchange:

    90 Days Return or Exchange. for full ink Cartridges or Toners

    Manufacturer Defect Warranty Period:

    -

    Canada Computers Courtesy Warranty:

    -

    Return & Exchange:

    15 Days Return or Exchange., No Restocking Fee.

    Manufacturer Defect Warranty Period:

    1 Year

    Canada Computers Courtesy Warranty:

    -

    Return & Exchange:

    15 Days Return or Exchange., No Restocking Fee.

    Manufacturer Defect Warranty Period:

    30 Days

    Canada Computers Courtesy Warranty:

    1 Year

    Product Return or Exchange. Large

    Categories
    Return & Exchange
    Manufacturer Defect Warranty Period
    Canada Computers Courtesy Warranty

     Notebook Mobile Phone Video Card

     Notebook
     Mobile Phone
     Video Card
    15 Days Return or Exchange.
    30 Days
    1 Year

     Headphones Headsets Microphones Personal Care Sports & Health Printers All Ink Cartridge or Toners Custom Built Systems

     Headphones
     Headsets
     Microphones
     Personal Care
     Sports & Health
     Printers
     All Ink Cartridge or Toners
     Custom Built Systems
    Return or Exchange. only if product is found defective or unopened within 15 Days of original purchase date
    30 Days
    1 Year

     Special Ordered Products

     Special Ordered Products
    No return for refunds, exchanges, credit or replacement are accepted except when they are found defective, in which case the product may be repaired or replaced at Canada Computers discretion.
    30 Days
    1 Year

     Software Cleaning Supplies Cable Modems

     Software
     Cleaning Supplies
     Cable Modems
    No Return or Exchange., if opened
    -
    -

      iCAN Ink Cartridges or Toners

      iCAN Ink Cartridges or Toners
    90 Days Return or Exchange. for full ink Cartridges or Toners
    -
    -

     All iCAN branded products excluding ink cartridges or toners

     All iCAN branded products excluding ink cartridges or toners
    15 Days Return or Exchange. No Restocking Fee.
    1 Year
    -

     For All Other Categories

     For All Other Categories
    15 Days Return or Exchange., No Restocking Fee.
    30 Days
    1 Year
    Corporate & Government Account
    Policies only apply to orders made by Purchase Orders or Government/Corporate Credit Cards. Credit card information must be provided at time of return.
  • Unopened items can be returned within the 30 day period of purchase date.
  • Opened items which are found defective can be returned within 30 days for refund, exchange and replacement.
  • Opened items which are non-defective can be returned within 14 days for refund. Full packaging is required and product must be in resalable condition.
  • All computer components carry a 1 Year replacement warranty.
  • No return for refunds, exchanges, credit or replacement are accepted on Special Order Items except when they are found defective, in which case the product may be repaired or replaced at Canada Computers & Electronics' discretion.
  • Please contact your Canada Computers & Electronics' representative for further details