Extended Holiday Return Policy
For products purchased on or after November 12th, 2021, customers are eligible for returns, exchanges, and price protection on most products until January 10th, 2022.
Some conditions apply, refer to return, and exchange policy for more information.
- An original receipt or flyer for in-store pricing is required on all returns, exchanges, price protection, and price match claims.
- Store credit card will be issued for any returns made with a gift receipt.
- Price protection is only applicable on regular priced products and not applicable on products with rebates, special pricing, and Door Crashers on Nov 26 - Dec 2, and Dec 24 - 30 2021.
- Returns, exchanges, price protection, and price matching are not available on Nov 26, 2021, and Dec 26, 2021.
- Online and Corporate Order Pick-Ups cannot be scheduled during Nov 26 - 27, 2021, and Dec 24 - 27, 2021. Canada Computers will not accept any backorders between the same period (special orders excluded).
Canada Computers & Electronics guarantees that if we lower our price within 15 days of your purchase, we will gladly refund the value of the difference. Simply use our Customer Service Form within the price protection period of your original purchase date (invoice number must be provided), or visit one of our stores and we will issue you a credit or refund in the amount of the price difference. The Price Protection policy only applies to regularly advertised products. Some conditions apply*.
*Price protection does not apply to promotional prices such as limited time offers, door crashers, close-outs, liquidations, clearance offers, instant rebates, mail-in rebates, advertising errors or misprints, special education prices, coupons, etc.
Terms & Conditions:
- Price protection applies to purchases made within the 15-day period, depending on products. Please refer to the table of products eligible for return and price protection.
- The item must be for the same brand and model.
- If a Canada Computers & Electronics gift card was used and was discarded, please proceed to a retail store where a refund will be processed on a new Canada Computers & Electronics gift card.
- If a prepaid credit card was used, please proceed to a retail store where a refund will be processed on a Canada Computers & Electronics store credit.
*The terms and conditions of our "Price Protection" are subject to change without notice. If you require assistance, please use our Customer Service Form or visit your nearest Canada Computers & Electronics location for additional details.
Lowest Price Guarantee
Canada Computers & Electronics will guarantee their price compared to any authorized local Canadian dealer's advertised price on the same brand and model of a product. If a shopper finds a price that is cheaper than Canada Computers & Electronics’ advertised price, then Canada Computers & Electronics will refund or discount the item by 10% of the difference. The competitor’s price can be advertised online, in-store, or a distributed flyer. Price Guarantee is available within 15 days purchased from Canada Computers & Electronics.
Price Guarantee is also available for bundles promotions as well. All items in the bundle must be the same SKU and Model Number as the bundle being advertised by Canada Computers and Electronics. Canada Computers & Electronics will refund or discount the item by 10% of the difference of the bundle price. The competitor’s price can be advertised online, in-store, or a distributed flyer. Price Guarantee is also available within 15 days of purchase from Canada Computers & Electronics.
Terms & Conditions:
- Canada Computers & Electronics will beat any Canadian authorized dealer’s current advertised price, fastest shipping method available by 10% of the difference
- Canada Computers & Electronics will beat any Canadian authorized dealer’s current advertised bundled price, fastest shipping method available by 10% of the difference
- Prior to any price guarantee approval, the item must be advertised during the competitor's promotion period, at the time of checkout.
- Online customers must provide a link to the product of the competitors' website for the item to be verified, prior to any price guarantee approval. Customers should expect a 24 hours delay (the request will be processed in the following business day if the 24 hours rule fall into a weekend or a statutory holiday) before their refund is granted if they submit price guarantee online
- If item or bundle has been purchased within the past 15 days, customers must provide a copy of their original receipt or invoice
- In-store customer must provide a link to the product or a physical copy of the flyer with the competitors advertised price being shown.
- Item(s) must be identical in brand/make/model (ie: manufacturers SKU#, UPC code). Any conditional offers, exclusions and/or restrictions regarding limited quantity eligible for purchase will be applied. This also applies to bundles as well.
- Price Guarantee cannot be combined with any Canada Computers & Electronics promotion offer (ex. gift card or instant rebate). If the customer has chosen our promotion offer on the product, that product is not eligible for price matching.
- Prices offered by competitors must be in Canadian dollars, and will be adjusted for any of the following applicable fees, taxes and/or charges including shipping, handling and/or environmental fees.
- Canada Computers & Electronics Price Guarantee does not apply to typographical or advertising errors, misprints, restricted offers, mail order offers, rebates, coupons, bonus and time sensitive offers (door crashers), limited or minimum quantity orders, service packages, rain checks, liquidations, grand openings, clearances or close-outs, and specials events (includes VIP Sales, Black Friday, Cyber Monday, Friends and Family Sales, Boxing Day/Week).
- If the item is out of stock or the competitor has advertised that there are limited quantities of an item, the item is not eligible for Price Guarantee.
- Marketplace platforms (unless it's sold and ship by Amazon Prime), membership-based retailers and wholesalers are not qualified for price guarantee.
- Reseller Customers are not eligible for Price Guarantee.
- Customers are not eligible for any financing if they use Price Guarantee
- Canada Computers & Electronics reserves the right to limit all approved Price Guarantee items or bundles to one (1) per household, and may decline any Price Guarantee at its sole discretion.
The terms and conditions of the Lowest Price Guarantee are subject to change without notice. If you require assistance, please use our Customer Service Form or visit your nearest Canada Computers & Electronics location for additional details.
Canada Computers & Electronics proudly offers additional Discounts on select products and may be in the form of a(n):
Due to the Minimum Advertised Price (MAP) of select items set by the manufacturer, we are unable to inform customers when we price such items below MAP. We encourage our customers to visit us in-store for additional information and discounts.
Opened. Returned. Marked Down! Returned items that have been opened go through a rigorous inspection to ensure customer satisfaction. Instances where a customer neglected to return documentation, manuals, or other included items may occur, in which a lower price is reflected.
Bundle select products and receive a discount on your purchase. Bundles can be found on individual product pages under the "Bundle It & Save" section. See in-store for details.
*The terms and conditions of our "Additional Discounts" are subject to change without notice. If you require assistance, please use our Customer Service Form or visit your nearest Canada Computers & Electronics location for additional details.