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Product Warranty

General Summary of our Product Warranty / Return and Exchange Policy

Product Warranty

  • Canada Computers offers a 30-day exchange warranty service for goods deemed to have a manufacturing defect or dead on arrival (DOA).
  • 1 year courtesy warranty service (will ship the defective product for repair or replacement to the manufacturer at no cost to our customer) from the original date of invoice.
  • For goods after 1 year from the date of original invoice, a service to ship the defective product for repair or replacement to the manufacturer at a minimal cost is offered.

Return and Exchange Policy

  • Canada Computers offers a 15-day refund & exchange service on most items from the original purchase date unless specified.
  • All unopened items can be returned and/or exchanged within 15 days with no questions asked.
  • For all returns, original invoice must be provided.
  • Original packaging and ALL of its content must be present and returned including manuals, accessories and gifts with purchase or other included or bonus items. Original package must be in good condition. Incomplete or physical damaged returns may be refused.
  • All returns for refunds will be processed with the original method of payment
*Some conditions may apply. For more information, please visit: Returns & Exchanges Policies

Canada Computers & Electronics 30 Day Warranty against Manufacturing Defect

Canada Computers & Electronics offers a 30 Day exchange warranty service for goods deemed to have a manufacturing defect. Physically damaged product will not be covered by the warranty. Canada Computers & Electronics reserve the right to determine whether a product is defective at its sole discretion. Some exceptions apply.

Canada Computers & Electronics also offers a courtesy warranty service for 90 days from the date of original invoice. Canada Computers & Electronics will ship the defective product for repair or replacement to the manufacturer at no cost to our customer if the product is still under manufacturer warranty. This service may have a 4-6 week turnaround time. Customers have the option to contact the manufacturer directly.

For goods between 91 days and 1 year from the date of original invoice, Canada Computers & Electronics offers a service to ship the defective product for repair to the manufacturer at a minimal cost (please see costing chart) if the product is still under manufacturer warranty. This service may have a 4-6 week turnaround time. Customers have the option to contact the manufacturer directly.

Special Notes

Canada Computers & Electronics does not offer warranty on the following categories:

  • Backup data services
  • Software and data losses or damages
  • Later upgrades or add-on components and defects caused by such components
  • Non hardware issues such as virus/spyware infections
  • Misuse, physical damages
  • Has been repaired by an unauthorized third party
  • Incompatibility issues after installing new hardware or software
  • Printers are non-returnable if consumables have been opened.

Refurbished Products Warranty

All refurbished products sold by Canada Computers & Electronics are covered by manufacturer warranty and varies depending on brand name and model of the product. Refurbished product warranty details are printed on the invoice and stated under the product information on the Canada Computers & Electronics website.

After the Canada Computers & Electronics warranty ends, all refurbished product service inquiries must be made to the manufacturer directly.

Manufacturer Warranty Shipping Fee Table

Category Manufacturing Defect Warranty Period Manufacturer Warranty Shipping Fee
Bags & Cases 30 days $5.00
Batteries 30 days $5.00
Cables & Adapters* 30 days $5.00
*iCAN Cables & Adapters - 1 yr. direct replacement
Cases 30 days $5.00
CD/DVD/RW /Blu-Ray Drives 30 days $5.00
Cleaning Supplies No returns or exchange
Cooling 30 days $5.00
Water Cooling No returns or exchange
CPU 30 days $5.00
Desktop Computers 30 days $10.00
Digital Photography/Video 30 days $30.00
Flash Memory/Drives 30 days $5.00
Gaming - Accessories 30 days $10.00
Gaming - All software (games) No returns or exchange
Gaming - PC Headphone/Headset/Microphone No exchange on headphone or headset 30 days on other products
Hard Drive Enclosures 30 days $5.00
Headphones No returns or exchange
Amps/DACs 30 days $10.00
Microphones 30 days $10.00
Home & Office Furniture's 30 days $20.00
Home Theatre 30 days $20.00
I/O Controllers, External Hub, Internal Bay Devices 30 days $5.00
Ink Cartridge/Toners No returns or exchange
*iCAN Ink Cartridge & Toners - 90 day replacement for manufacturing defect or incompatibility
Keyboards and Mice 30 days $5.00
Drawing Tablet 30 days $15.00
LCD/LED Monitors 30 days $15.00
*Dead/Stuck/Defective pixels are not covered under the standard Warranty. Please contact manufacturer
Major Appliances *Please contact manufacturer for direct service & warranty
Memory 30 days $5.00
Motherboards 30 days $5.00
Networking 30 days $5.00
Notebook, Tablet & Mobile Phone Accessories 30 days $5.00
Notebooks, Tablet & eBook Readers 14 days $15.00
*Dead/Stuck/Defective pixels are not covered under the standard Warranty. Please contact manufacturer
*Following the industry standard, (OEM) warrants a defective LCD display as having: 5 abnormal pixels for 14" or smaller LCD displays and 7 abnormal pixels for 15" or larger LCD displays.
Office Equipment 30 days $10.00
Phones & Communication 30 days $5.00
Power Protection 30 days $10.00
Power Supplies 30 days $5.00
Printers 30 days $20.00
Pro Audio No refund or exchange on headphone, headset, DJ equipment and monitor speakers $20.00
Projectors 30 days $20.00
Canada Computers Branded PC 30 days N/A
Satellite/FTA 30 days $20.00
Scanners 30 days $10.00
Security/Surveillance/Dash Camera 30 days $10.00
Servers No refund or exchanges $25.00
Small Appliances No return or exchange. Exchange only if product is found defective within 30 days $10.00
Software No return or exchange
Solid State Drives & Hard Drives 30 days $5.00
Sound Cards 30 days $5.00
Speakers 30 days $15.00
Sports & Health No return or exchange. Exchange only if product is found defective within 30 days $5.00
Storage Media No return or exchange
Televisions 30 days Please contact Manufacturer for Service
Toys 30 days $5.00
Video Cards Return or Exchange, if product is found defective within 14 days. Please contact manufacturer for service
Video Devices 30 days $5.00
*MyGica & Vmeida- 1 Year Replacement
VoIP & Unified Communications 30 days $5.00
Webcams 30 days $5.00


PRODUCT BRANDS AND CATEGORIES
(Warranty handled by Canada Computers & Electronics)

Avantree: Mobile Phone Accessories (cables, chargers, adapters)
Cheersofa: Home Furniture (sofa)
Deepcool: Cooling and Notebook Cooling
Delux: Keyboard and Mouse
Dragon War: Mouse, PC Cases and Speakers
Dowell: Office Equipment (shredder, pouch laminator)
Elephant: Keyboard and Mouse
iCAN: All Products
Konnet: Mobile Phone Accessories
Microlab: PC Speakers
Minwa: Batteries
Orico: USB Hub and Hard Drive Enclosure
Romoss: Mobile Phone Accessories
Ross: Home Theatre Mounting
Tenvis: IP Camera
Creative: Sound cards, Headset, Bluetooth Speakers, Speakers
Das: Keyboards
MyGica: Motion Remote With Keyboard, Media Player, MIDI device and Video Cards
PDP: Gaming Devices and Controllers
Audio Technica: Headphones, Microphones, Turntable
KRK: Headphones, Subwoofer and Audio Monitor
Novation: MIDI Devices
Fostex: MIDI Devices
Samson: MIDI & Audio Devices
Korg: MIDI Devices and Controller

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Legend and Canada Computers Copy Rights

MIR = Mail in Rebate, IR = Instant Rebate. Prices are in Canadian dollars. Canada Computers & Electronics is not responsible for typographic or photographic errors. Prices and specifications are subject to change without notice. Promotional pricing is valid while quantities last. Logos and trademarks are copyrighted and the property of their respective owners. Canada Computers & Electronics is independently operated in Quebec. © 2003 - 2019 Canada Computers & Electronics. All rights reserved.

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