Our online stock reflects our local inventory. If you placed an order for an item that is not in stock at our warehouse, please expect a delay until we can either bring in new stock or have stock transferred in from another location. Items that are out of stock entirely (not available at any of our retail locations), will need to be ordered from our supplier(s). Due to stock variances, limited quantity available and unforeseeable errors, stock levels may be inaccurate.
Order Online & Ship to you Shopping FAQ
Q: What if one of the items I had ordered online is now on back-order/unavailable?
A: If 1 or more items are on back-order after an online purchase has been processed, the customer will be contacted to either change or void their order.
Q. Do you accept online credit card payments?
A. Yes. We currently accept Visa, MasterCard and American Express payments online.
Q. How do I track my order?
A. You may track your order on our website under Your Orders or Manage Order, in addition we will email to you the tracking number information.
Q. I cannot make a payment through any of the banks you have listed. What are my options?
A. You may select our online credit card payment option.
Q. Where can I use my CC Gift Card?
A. CC Gift Cards can only be redeemed at any Canada Computers & Electronics retail store.
Order Online & Pickup at Store FAQ
Q: Why should I try Canada Computers & Electronics Pickup?
A: Order online and save on shipping with order pickup at your local store.
Q: When will my online order be ready for pickup?
A. Items ordered online will be available for pickup same day or next business day.
Q. When will I be charged for pickup order?
A. You will be charged at the store when you pick up. This does not apply to B2B customers and accounts.
Q. How long will you hold my order?
A. We'll store your order in a secure location for 2 days starting the day it's ready for pickup. Orders that are not picked up in this timeframe will be cancelled. However, this policy does not apply to B2B customers and accounts. If you have any questions, please get in touch with your account manager to make the necessary arrangements.
Q. How will I know when my order is ready for pickup?
A. Notification e-mail will be sent to you when order is ready for pickup, along with instructions on pickup at your selected Canada Computers & Electronics store.
Q. Where do I go in the store to pick up my order?
A. Follow the instructions provided in the pickup email you received, once you enter a store please go directly to the checkout area in store.
Q. What do I need to bring to pick up my order?
A. Please bring a valid government issued photo ID in addition to the email with your order number present for order verification.
Q. Can someone else pick up my order for me?
A. Not at this time.
Q. How do I change or cancel my order for pick up?
A. Once an order has been placed, it can no longer be changed. If you do not pickup, the pickup order will be cancelled.
Q. Can I return a Pickup order?
A. You may return purchases to store within eligible return and exchange policy.