Make sure your item works like new for years with our worry-free Tech Care Protection plans. Depending on the product you are purchasing, we provide either the Tech Care Replace plan or the Tech Care Repair plan.
Tech Care Replace is offered on most individual products within Canada Computers and features a quick and easy replacement on your product. If your product is defective within the coverage period, bring it to any Canada Computers Service Centre location for a replacement.
Tech Care Repair is available on full computer systems and offers a repair service including free diagnostics, repair on full parts and labour over the entire coverage period.
Save time and money by not dealing with the manufacturer. Go directly to a Canada Computers Service Centre and get in-person service.
Computers and electronics play a central role in our lives. When something fails, it can cause a disruption, but our protection plans will get your device backed up and running in no time.
Save on the cost of diagnosing your product. If you suspect something is wrong, you can have our technicians check it out for you at any time, free of charge.
Whether it is for you or for others, anyone with the product and receipt can make a claim at any Canada Computers Service Centre. You can transfer the plan even if you decide to sell or gift the product as long as it is within the plan’s coverage.
Keep your computer running fast. Once a year, you can bring your computer to one of our Canada Computers Service Centres, where we can give it a physical cleaning, and if for any reason you want, we can reset Windows to factory settings.
Tech Care Protection plans are available in 1 to 4-year terms. The plan concludes when the coverage period expires, or if the product is replaced.
Tech Care Replace is available on most individual products and gives a one-time replacement if your product is deemed defective during the coverage period. Tech Care Repair is available on full computer systems (ex. Laptops, Desktops, Built Computers Systems, Servers). It offers free diagnostics and covers full parts and labour on repairs over the entire coverage period.
If your system is still under manufacturer warranty and you have the Tech Care Repair, bring your computer to any Canada Computers Service Centre. We will do a free diagnostic in-store to verify that your system is defective and will ship it free of charge to the manufacturer on your behalf if it is defective, so you do not have to spend your time, effort, and money to do it yourself.
When a computer system is not built by Canada Computers, a Tech Care Repair plan on the entire system is not available. You can, however, still purchase Tech Care Replace for the individual components within the system if these components were bought from Canada Computers.
When a Canada Computers expert technician builds the system, not only are you guaranteed it is professionally built, but you will also receive free diagnostics and full coverage on all components within the system for the entire coverage period of the plan. If you build the system yourself and purchase Tech Care Replace on the individual components, there may be diagnostic and service fees to determine which component within the system is defective before we can fulfill the claim. If an item in the system with Tech Care Replace is defective, we will replace it one time which will conclude the Tech Care Replace on that component.
Bring the product to any Canada Computers Service Centre. We will diagnose it for free, advise you if the problem is covered by Tech Care Protection, and what the next steps are to get you up and running.
In an event wherein the same product is no longer available, Canada Computers will replace the product with an item with equal or greater manufacturer specifications.
When your product is replaced under Tech Care Protection, the coverage period is concluded. You will then have the option to purchase a new Tech Care Protection plan on the new product. If you choose not to purchase a new Tech Care Protection plan, the replacement product will still come with the regular manufacturer warranty.
The limit of our liability under the Tech Care Protection plan shall be the depreciated value of the product at the time of your claim, excluding the cost of the Tech Care Protection plan itself. Due to advances in technology, if we choose to replace a product, the selling price of the replacement product may be lower than the selling price of the original product. If a store credit is issued, the store credit will be in the amount of the depreciated value of the product at the time of your claim.
The Quebec Consumer Protection Act provides a legal warranty on the goods you purchase. They must be usable for normal use for a reasonable length of time.
The Consumer Protection Act gives a warranty on all goods you purchase from Canada Computers.
The goods must be usable for the purposes for which they are ordinarily used (Section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (Section 38 of the Act).
The original agreement showing the serial numbers of the products and any records of previous repairs must be presented for this Enhanced Protection Plan coverage. Canada Computers & Electronics stores are not responsible for keeping such records and cannot perform any tracing or retrieval of such agreement for customers.
Manufacturers will offer a warranty on their product of varying lengths depending on the product and manufacturer.
Check your product manual or packaging for warranty entitlement or check the Manufacturer Warranty Support index to easily search and locate manufacturer contact information. If you can’t find the brand you’re looking for, try using an internet search engine to look up the manufacturer brand and model number of your product.
Canada Computers provides in-warranty support on behalf of the manufacturer for the below brands. If you have one of these products and require manufacturer warranty service, bring the product and proof of purchase to any Canada Computers Service Centre location for warranty service