AODA policy

Statement of Organizational Commitment

At Canada Computers & Electronics, we believe all of our customers should be able to easily shop in-store or online and access all our websites and digital offerings. We strive to create an inclusive, barrier-free environment for customers with disabilities and do so through the steps described in the Accessibility Policy below.

Canada Computers & Electronics is committed to ensuring equal access and participation for people with disabilities. We believe in treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and are committed to meeting the needs of people with disabilities in a timely manner by removing and preventing barriers to accessibility and meeting our requirements under the Accessibility for Ontarians with Disabilities Act (AODA), Ontario Human Rights Code and any other similar and applicable legislation or laws.

Training

Canada Computers & Electronics are committed to provide training to all employees, volunteers, persons who participate in developing policies, and those providing goods, services, or facilities on our behalf. Training is provided as soon as practicable after hiring and whenever changes are made to these policies.

Training includes:

• The purpose of the Accessibility for Ontarians with Disabilities Act, 2025 and the requirements of the Customer Service Standards.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people who use assistive devices or require a service animal or support person.
• What to do if a person with a disability is having difficulty accessing our goods or services.

We provide training in a variety of ways and keep a record of training dates and participant names.

Assistive Devices

People with disabilities may use their personal assistive devices when accessing our facilities. If an assistive device cannot be used due to health or safety concerns or may not be permitted for other reasons, Canada Computers & Electronics will offer alternative measures such as staff assistance or service in an accessible area to ensure the person with a disability can access our goods, services or facilities.

Communication

We communicate with people with disabilities in ways that take into account their disability.

• Methods : This includes clear verbal communication, written communication (chat, text, paper), reading information aloud, and allowing extra time for questions.
• Digital Content : We actively working to ensure our websites and digital content conform to the Web Content Accessibility Guidelines WCAG 2.0 Level AA standards, where our technology permits.
• Accessible Formats : Upon request, we will provide information about our organization in accessible formats in a timely manner and at no additional cost. If information is determined to be unconvertible, we will provide an explanation and a summary of the content. We welcome and respond promptly, using a format that meets the individual’s communication needs, to feedback we receive on the accessibility of our goods and services. We train our employees on the needs to accommodate requests for accessible formats and communication support, and our policies describe how customers and employees can make these requests. We are also committed to making information about our goods, services, and facilities accessible upon request. We train our employees to consult with and act promptly when accessible formats or communication support are requested by a person with a disability. Employees are also trained to identify who is responsible for providing the accessible format and how they can be obtained.

Service Animals and Support Persons

• Service Animals : We welcome people with disabilities and their service animals in public areas of our premises. If not easily identifiable, staff may ask for documentation from a regulated health professional (e.g., College of Audiologists, Nurses, Physiotherapists, etc.). If a service animal is excluded by another law, we will explain why and discuss alternative ways to provide service.
• Support Persons : A person with a disability will not be prevented from having access to their support person while on our premises.
• Fees : Where there is a fee associated with participating at Canada Computers & Electronics events, the support person is permitted to attend at no cost.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities that could affect access for our customers or employees, we will post a notice promptly at public entrances, service counters, and on our website. The notice will include:

• The reason for the disruption.
• The anticipated length of time.
• A description of alternative facilities or services.

If requested, we’ll work with our customers and employees to find other ways to provide services.

Feedback Process

Canada Computers and Electronics welcomes feedback on our accessible customer service via our Customer Contact Form, by email, or in person at any store.

All feedback, including complaints, will be directed to a human resources representative of Canada Computers & Electronics.

Feedback will be used to monitor and improve Canada Computers & Electronics customer service and customers can expect to hear back from Canada Computers & Electronics within five business days

Canada Computers and Electronics ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of Availability of Documents

Canada Computers and Electronics notifies the public that documents related to accessible customer service, are available upon request by posting a notice in the following locations/ways: all store locations, online via Customer Contact Form, by email, or via telephone: 905.946.9688.

Canada Computers and Electronics will provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Self-service Kiosks

Canada Computers and Electronics will consider what accessibility features can be built when procuring or acquiring goods, services or facilities, including self-service kiosks. If it is not possible and practical to do so, we will provide an explanation upon request.

Information and Communications

We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.

We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:

1. ) in a timely manner, taking into account the person’s accessibility needs due to disability; and
2. ) at a cost that is no more than the regular cost charged to other persons.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with:

1. ) an explanation as to why the information or communications are unconvertible; and
2. ) a summary of the unconvertible information or communications.

We notify the public about the availability of accessible formats and communication supports through this policy posted at retail locations, online via Customer Contact Form, by email, or via telephone: 905.946.9688.

Employment

Canada Computers and Electronics is committed to fair and accessible employment practices.

We accommodate people with disabilities during the recruitment, assessment, and hiring process by notifying:

• employees, job applicants and the public that accommodations can be made during recruitment and hiring.
• job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request. We consult with the applicants and provide or arrange for suitable accommodation.
• successful applicants of policies for accommodating employees with disabilities when making offers of employment.
• staff that supports are available for those with disabilities as soon as practicable after they begin their employment,

We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability, We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:

1. ) information that is needed in order to perform the employee's job; and
2. ) information that is generally available to employees in the workplace

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency,

We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee's disability.

We will review the individualized workplace emergency response information

1. ) when the employee moves to a different location in the organization;
2. ) when the employee's overall accommodations needs or plans are reviewed; and
3. ) when the employer reviews its general emergency response policies.

We have a written process to develop individual accommodation plans for employees.

We have a written process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.

Our performance management, career development and redeployment processes take into account the accessibility needs of all employees.

Modifications to This Policy

Any policy of Canada Computers & Electronics that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. This document is publicly available on our website and provided in accessible formats upon request.