FREQUENTLY ASKED QUESTIONS

Q1. What exactly are "Open Box" items?

A: At Canada Computers, "Open Box" items are products that are usually very close to brand new but have been previously opened and are still resold by the store at a discounted price because they can’t be sold as factory-sealed anymore.

Reasons for them being taken out of the box may be due to:

• The items being returned by customers.
• The items were used for display or demo.
• Opened for inspection
• Damaged box during the shipping process.

Q2. Why are they a smart way to save money?

A: Buying "Open Box" items is a great way to save money because you get premium tech at a discounted price. The only difference—the item you get is not factory-sealed.

Q3. Is it better to buy Open Box in-store or online?

A: Logically speaking, it is better to buy "Open Box" items in-store so that you can personally and physically check the product for issues and defects. In addition to this, buying in stores can also help you avoid the trouble of the return process in case the product gets damaged during the shipping process.

Q4. What should I check first when I get the item home?

A: Upon bringing home an "Open Box" item or any item in general, it’s always important to check a few things to make sure everything is working properly.

1. Check the physical condition. Look for:
   • Scratches
   • Dents
   • Cracks
   • Signs of heavy previous use.
2. Make sure that all accessories are included, like power adapters or charging cables, etc.
3. Power it on and test basic functions.
4. Run a hardware diagnostic.
   • Check the RAM and Storage Capacity if it matches the advertised specs.
   • Test USB Ports
   • Check the display, keyboard, and speakers.
5. Verify the warranty and keep the receipt.

Everything you need to know before buying an "Open Box" item.

Imagine you’re shopping for a brand-new laptop or desktop. You find a great model with the perfect specs, but right next to the "Brand New"version is the same model labeled "Open Box" for less. When you realize you could save up to 25% less than the original price just for an unsealed box, you’d probably ask yourself: Is it broken? Is it used? What’s the catch?

If you’re a bargain hunter or even just a regular consumer looking for high-quality products for less, adding the "Open Box" term to your dictionary might be the move for you.

What does "Open Box" actually mean?

Simply speaking, "Open Box" items refer to those products that have had their factory seal broken and have been taken out of the box. Unlike "used" items that were repaired or refurbished, which is mostly the case for most secondhand products, "Open Box" items are still of "like-new" or "barely-used" condition.

Common reasons why a product ends up in an “Open Box” section include:

1. Returned by the Buyer – The buyer bought the item, took it home, and simply had a change of mind. Realizing that they either don’t need it or they are looking for something different, they end up returning the item even after taking it out of the box and breaking its factory seal without even barely using it.
2. Shipping Mishap – The item’s box got damaged or dented during delivery, so the retailers cannot sell it as brand new or factory sealed.
3. Dead Stock/Dead Inventory – These items are those that have been sitting on a shelf as "display" for quite some time already.
4. Tested and used for Demo – Some "Open Box" items are products that were taken out of the box by the retailer to be tested and/or were used to show customers a demo.

Why should you buy "Open Box" items?

Well, the best and most logical reason to buy "Open Box" items is the price tag. Imagine getting something in a "like-new" condition for the price of 25% less. The only difference— it doesn’t come with the box, or in most cases, a broken factory seal. But don’t get it wrong, benefits go beyond just saving a few bucks.

1. Like – New Condition

In most cases, the "Open Box" items are indistinguishable from brand-new ones. Retailers usually put these items through multi-purpose inspections: checking the physical conditions, the accessories and attachments, and of course, if it works like it's supposed to, before putting them back on the shelves.

2. Original Warranty Protection

Don’t worry, since "Open Box" items did not have any “owners” in a traditional sense, they still carry their full original manufacturer’s warranty. In a scenario where an “Open Box” laptop decides to quit after a while upon buying it, you are subject to a replacement as long as it is within the coverage period of the warranty. This is the "secret sauce" in "Open Box" shopping.

3. Eco-Friendly Move

By buying an "Open Box" item, you are helping save the Earth. When customers return items in perfectly good condition, they typically end up in landfills if they are not resold. By buying these "homeless" products, not only are you giving them a second chance, but you are also reducing electronic waste.

4. Price Tag

Since "Open Box" items are products that have been taken out of the box and had their factory seal broken, you can expect to buy the same item in "like-new" condition while saving up to 25% less compared to buying the brand-new edition. Truly a great way to save money while getting what you want, is it?

Quick Tip When Buying "Open Box" Products:

Upon shopping in the "Open Box" section, make sure to ask these questions before proceeding to the checkout area:

• Is the warranty still valid?
• What is the return policy?

These questions will help you determine the worth of the product and will also help you avoid the hassle of the return process in case you get a faulty device. Canada Computers offers a 15-day return policy, as well as a 30-day exchange policy for defective items.

Intrigued? Well, Canada Computers is offering a discount of up to 25% off on their "Open Box" items. Click here and bag that Gaming Monitor you have been eyeing for the longest time for 25% less!