Returns are only accepted for defective items; all other sales are final.
Delivery times may vary. You will be notified once your order is ready to ship.
Custom order products cannot be canceled once the order is placed.
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco experts and extensive Cisco.com resources.
Cisco SMARTnet is essential to keeping your business functions available, secure, and operating at peak performance. Networks are the lifeline that connects your customers to goods and services, and the effects of downtime can be significant, decreasing productivity, eroding customer confidence, and losing revenue.
feature:
Cisco OS Updates
Yes, updates within the licensed feature set.*
<br />*Cisco Unified Computing System also includes ongoing downloads of IOS, drivers, firmware, and Cisco Unified Computing System Manager (UCSM).
Cisco TAC Support
Yes
Duration
Renewable contracts
Hardware Replacement
Advance hardware replacement: 8x5xNBD
Registered Access to Cisco.com
Yes
Smart Call Home Diagnostics and Alerts
Yes
Cisco OS Updates
Yes, updates within the licensed feature set.*
<br />*Cisco Unified Computing System also includes ongoing downloads of IOS, drivers, firmware, and Cisco Unified Computing System Manager (UCSM).
Cisco TAC Support
Yes
Duration
Renewable contracts
Hardware Replacement
Advance hardware replacement: 8x5xNBD
Registered Access to Cisco.com
Yes
Smart Call Home Diagnostics and Alerts
Yes
For Quebec Residents – Disclosure under the Consumer Protection Act
In accordance with Bill 29, Canada Computers does not guarantee the availability of replacement parts, repair services, or maintenance information for any products. Coverage provided under any Canada Computers Tech Care Plans and applicable manufacturer warranties, if any, remains unaffected. For information regarding a manufacturer’s availability guarantee, please contact the manufacturer directly.