Returning an Online Order

Please click Online Return Service to initiate the online return process.

Returning an In-Store Purchase

You may return products at the store, bring your purchase and original receipt to the nearest Canada Computers store location to start your return.

Online Custom Order & 3^rd Party Products

Canada Computers prides itself on offering a diverse assortment of products to our customers, we use various vendors and 3^rd party sellers. 'Online Custom Order' and '3^rd party' orders cannot be cancelled once the order is placed and are not eligible for returns with the exception for defective exchange.

Corporate & Government Account

Policies only apply to orders made by Purchase Orders or Government/Corporate Credit Cards. Credit card information must be provided at time of return.

• Unopened items can be returned within the 30 day period of purchase date.
• Opened items which are found defective can be returned within 30 days for refund, exchange and replacement.
• Opened items which are non-defective can be returned within 15 days for refund. Full packaging is required and product must be in resalable condition.
• No return for refunds, exchanges, credit or replacement are accepted on Custom Order Items except when they are found defective, in which case the product may be repaired or replaced at Canada Computers & Electronics' discretion.
• Please contact your Canada Computers & Electronics' representative for further details.

Mobile Phone Return & Usage Policy

1. Return and refunds must be within 15 days of the original purchase date with less than 30 minutes of talk time and under 50MB of data.
2. Refunds only available within the Canada Computers Mobile hours of operation: Mon - Sat: 10am - 7pm | Sun 11 am - 6 pm
3. Postpaid refunds must take place at the original purchase location
4. All original receipts including debit transaction slips are required for refund
5. Gift Card Promotions will need to be returned to point of sale in order to complete any refunds. Gift cards must be at initial loaded value in order to refund device.

Bundle Returns

Certain items sold by Canada Computers are bundled together with two or more products and sold at a discount. All bundles must be returned with all the components together and in working condition. Canada Computers will not return individual items from a bundle.
If you wish to return an item sold within a bundle, the item must fall under the return and exchange policy and the entire bundle must be returned altogether.
If you wish to exchange a defective item sold within a bundle, it must fall under the return and exchange policy for that item and it will be exchanged for the same item.

Return And Exchange Of Items Used For Mining And Farming Cryptocurrencies

Canada Computers will not return, exchange, or provide warranty service for any product that has been used outside of its intended purpose (e.g., cryptocurrency mining and farming). Due to the excessive wear on components used for cryptocurrency mining and farming, Canada Computers will not cover any product(s) that has been used for this purpose. All products will be tested, and parameters of use will be looked at before granting return, exchange, or warranty service. Any product that has been deemed used for mining and/or farming will not be accepted for return or exchange at any Canada Computers location and the warranty will be deemed void with Canada Computers. However, customers may still go directly to the manufacturer for all warranty claims that Canada Computers has declined. Most customers will not be affected by these changes and Canada Computers will still honor the return, exchange, and warranty policies for items used for their intended purposes.

Extended Holiday Return Policy

For products purchased on or after November 13th, 2024, customers are eligible for return on unopened items, exchange on defective items, and price protection on most products until January 7th, 2025.
Some conditions apply, refer to return and exchange policy for more information.

1. 1. An original receipt or flyer for in-store pricing is required on all returns, exchanges, price protection and price match claims.
   2. Store credit card will be issued for any returns made with a gift receipt.
   3. Price protection is only applicable on regular priced products and not applicable on products with rebates, special pricing and Door Crashers on: Nov 24 – Nov 30, and Dec 22 - 28, 2024.
   4. Returns, exchanges, price protection, and price matching are not available on Nov 24, 2024 and Dec 26, 2024.
   5. Online and Corporate Order Pick-Ups cannot be scheduled during Nov 22 - 26, 2024 and Dec 23 - 26, 2024. Canada Computers will disable backorder functions between the same period (except for special order items).

Note: Select products may need manufacturer verification on defects before processing the returns.