Returns and Exchanges Policy

Canada Computers and Electronics offers a 15-day return and 30-day defective exchange on most products. Please see the list below for specific details on each product. 

Returns for refunds must include complete original packaging and contents, including accessories, manuals, software, and any gifts or codes from the initial purchase. All items must be in original, re-salable condition including original software and operating system and accompanied by the original invoice.  Incomplete or physically damaged products will not be accepted. Refunds will be processed onto the original payment method, excluding shipping and handling fees if applicable. 

Certain items are non-returnable, including printers with opened ink or toner cartridges, clearance items, custom-built systems, custom order items, cable modems, service, delivery, and installation fees, gift cards, pre-paid cards, digital downloads (including digital software and video games), as well as seasonal holiday goods. 

Note: Select products may need manufacturer verification on defects before processing the returns.

Online Order Returns

To initiate your return request, please input your Web Order number or Store Invoice number to autofill the return details. Once your order details are loaded, you may select which product you would like to return, the reason for your return and request a prepaid shipping label.

Important Note: We offer return labels for defective return or exchanges at no cost. For non-defective reasons the cost of the return label will be deducted from your refunded amount.

Category Products Return Period Defective Exchange
Period
Major Appliances Refrigerators
Over-The-Range Microwaves
Dishwasher
Range Hood
   
Small Appliances Coffee Maker
Blender
Vacuum
Air Purifier
Humidifier
Air Fryer
Electric Kettle
Toaster
Pressure Cooker
Bread Maker
Induction Cooker
15 days
(Unopened)
30 days
Personal Shavers Personal Shavers
Massage Chairs
Brow Trimmer
Digital Scales
Facial Steamers
Hair Dryer
   
Luggage
Laptop Bags
  15 days 30 days
Batteries   15 days
(Unopened)
30 days
UPS/Power Backup*   15 days 30 days
* Unopened APC UPS/Power Backup items are eligible for return within 15 days. There are no returns or exchanges for final sale items. Please contact the manufacturer if the items are defective within 30 days.
Cameras   15 days 30 days
Camera Lenses and Flashes   15 days
(Unopened)
15 days
Camera Accessories   15 days 30 days
Drones   15 days
(Unopened)
15 days
Drone Accessories   15 days 30 days
Tablets, iPads, E-Readers ***   15 days 90 days
Mobile Phones   15 days
(Subject to mobile usage policy)
15 days
Cellphone Accessories   15 days 30 days
*** Burnt or bright pixel policy on Monitors, Laptop screens, Tablets and TVs are based on manufacturer-defective standard
Cleaning Supplies   15 days
(Unopened)
N/A
Desktop Computers
Monitors ***
15 days 30 days
Laptop ***
15 days 90 days
Custom Built Systems **   N/A 30 days
Computer Accessories Mouse
Keyboard
15 days 30 days
Software ****   15 days
(Unopened)
N/A
Cable Modems   N/A N/A
Computer Components * Motherboard
Processor (CPU)
CPU Cooler
Memory (RAM)
Hard Drive
Solid State Drives (SSD) (2.5” SSD, M.2, mSATA, NVMe etc.)
Power Supply
Video Cards (GPU)
CD / DVD / RW / Blu-Ray Drives
15 days
30 days
* Computer Components include, Motherboard, Processor, CPU Cooler, RAM, Hard Drive, Solid State Drives (2.5” SSD, M.2, mSATA, NVMe etc.), Power Supply, Video Card, CD / DVD / RW / Blu-Ray Drives.
** Whole custom-built systems are not eligible for exchange. Only the defective part/s of the PC systems can be exchanged at Canada Computers.
*** Burnt or bright pixel policy on Monitors, Laptop screens, Tablets and TVs are based on manufacturer-defective standard.
**** Downloadable content and product keys are non-refundable and non-returnable.
Portable Storage Media and Hardware
Memory and Storage cards
  15 days
(Unopened)
30 days
Headphones
Headsets
In-ear Buds
Gaming Headsets
Office Headsets
Studio Headphones
15 days
(Unopened)
30 days
Microphones
DJ and Karaoke Equipment
Musical Instruments
  15 days
(Unopened)
30 days
Home Office Furniture Office and Gaming Chairs
Desks
Unassembled and in original packaging
15 days
(Unassembled)
N/A
Jewelry Earrings
Necklaces
15 days
(Unopened)
30 days
Printers
Scanners
  15 days
(Unused)
30 days
Ink and Toner   15 days
(Unopened)
Smart-enabled devices Lights
Sensors
15 days N/A
Health Products
Fitness Equipment
Sports Accessories
  15 days
(Unopened)
30 days
Televisions ***
Projectors
Audio Products and Streaming Devices
  15 days
30 days
*** Burnt or bright pixel policy on Monitors, Laptop screens, Tablets and TVs are based on manufacturer-defective standard
Gaming Consoles     30 days
VR Headsets   15 days
(Unopened)
15 days
VR Accessories     30 days
All other categories   15 days 30 days
Custom Order Products Custom Order products are not eligible for returns. N/A 30 days

Returning an Online Order

Please click Online Return Service to initiate the online return process.

Returning an In-Store Purchase

You may return products at the store, bring your purchase and original receipt to the nearest Canada Computers store location to start your return.

One year courtesy warranty service

Canada Computers will ship the defective product for repair or replacement to the manufacturer, at no cost to our customer, within one year from the original date of invoice. The product must still be under Manufacturer Warranty (some restrictions apply). For warranty requests after one year from the date of the product's original invoice, Canada Computers will offer to ship the defective product for repair or replacement to the manufacturer at a minimal cost.

Online Custom Order & 3rd Party Products

Canada Computers prides itself on offering a diverse assortment of products to our customers, we use various vendors and 3rd party sellers. 'Online Custom Order' and '3rd party' orders cannot be cancelled once the order is placed and are not eligible for returns with the exception for defective exchange.

Corporate & Government Account

Policies only apply to orders made by Purchase Orders or Government/Corporate Credit Cards. Credit card information must be provided at time of return.

  • Unopened items can be returned within the 30 day period of purchase date.
  • Opened items which are found defective can be returned within 30 days for refund, exchange and replacement.
  • Opened items which are non-defective can be returned within 15 days for refund. Full packaging is required and product must be in resalable condition.
  • No return for refunds, exchanges, credit or replacement are accepted on Custom Order Items except when they are found defective, in which case the product may be repaired or replaced at Canada Computers & Electronics' discretion.
  • Please contact your Canada Computers & Electronics' representative for further details.

Mobile Phone Return & Usage Policy

  1. Return and refunds must be within 15 days of the original purchase date with less than 30 minutes of talk time and under 50MB of data.
  2. Refunds only available within the Canada Computers Mobile hours of operation: Mon - Sat: 10am - 7pm | Sun 11 am - 6 pm
  3. Postpaid refunds must take place at the original purchase location
  4. All original receipts including debit transaction slips are required for refund
  5. Gift Card Promotions will need to be returned to point of sale in order to complete any refunds. Gift cards must be at initial loaded value in order to refund device.

Bundle Returns

Certain items sold by Canada Computers are bundled together with two or more products and sold at a discount. All bundles must be returned with all the components together and in working condition. Canada Computers will not return individual items from a bundle.
If you wish to return an item sold within a bundle, the item must fall under the return and exchange policy and the entire bundle must be returned altogether.
If you wish to exchange a defective item sold within a bundle, it must fall under the return and exchange policy for that item and it will be exchanged for the same item.

Return And Exchange Of Items Used For Mining And Farming Cryptocurrencies

Canada Computers will not return, exchange, or provide warranty service for any product that has been used outside of its intended purpose (e.g., cryptocurrency mining and farming). Due to the excessive wear on components used for cryptocurrency mining and farming, Canada Computers will not cover any product(s) that has been used for this purpose. All products will be tested, and parameters of use will be looked at before granting return, exchange, or warranty service. Any product that has been deemed used for mining and/or farming will not be accepted for return or exchange at any Canada Computers location and the warranty will be deemed void with Canada Computers. However, customers may still go directly to the manufacturer for all warranty claims that Canada Computers has declined. Most customers will not be affected by these changes and Canada Computers will still honor the return, exchange, and warranty policies for items used for their intended purposes.

Extended Holiday Return Policy

For products purchased on or after November 13th, 2023, customers are eligible for return on unopened items, exchange on defective items, and price protection on most products until January 7th, 2024.
Some conditions apply, refer to return and exchange policy for more information.

  1. An original receipt or flyer for in-store pricing is required on all returns, exchanges, price protection and price match claims.
  2. Store credit card will be issued for any returns made with a gift receipt.
  3. Price protection is only applicable on regular priced products and not applicable on products with rebates, special pricing and Door Crashers on: Nov 24 – Nov 30, and Dec 22 - 28, 2023.
  4. Returns, exchanges, price protection, and price matching are not available on Nov 24, 2023 and Dec 26, 2023.
  5. Online and Corporate Order Pick-Ups cannot be scheduled during Nov 22 - 26, 2023 and Dec 23 - 26, 2023. Canada Computers will disable backorder functions between the same period (except for special order items).

Returns for refunds must include complete original packaging and contents, including accessories, manuals, software, and any gifts or codes from the initial purchase. All items must be in original, re-saleable condition including original software and operating system and accompanied by the original invoice. Incomplete or physically damaged products will not be accepted. Refunds will be processed onto the original payment method, excluding shipping and handling fees if applicable.

Note: Select products may need manufacturer verification on defects before processing the returns.

For additional support, you may contact our Customer Service team